Summary
1. Your SimpliSafe system has a built-in Test Mode to let you test all of your sensors. To enter Test Mode: Press MENU button (enter Master PIN if it asks) Press HOME button until you see “Test Mode” on screen.
2. If your Entry Sensor is showing as offline on the SimpliSafe Mobile App, this is an indicator that the battery within the device needs to be replaced. The Entry Sensor takes a single (1) CR-2032 Lithium 3V battery and has a life expectancy of up to 5 years depending on placement and usage.
3. Our service is currently operating as expected at the location you provided. Cached
4. A “Not Responding” error is caused when a sensor is failing to communicate with the Base Station. While a dead battery could cause this, sensor batteries use low-drain lithium batteries that should be lasting about 3-5 years. You should also be getting a “Low Battery” warning prior to the battery fully draining.
5. Read the Ohm or resistance values and compare them to those of the manufacturer. If they don’t match, the sensor is defective. If the resistance is infinite, you have an open circuit within the sensor. If the readings are zero Ohms, the sensor is shorted.
6. This issue is generally caused by one of the following: The battery or batteries in the device issuing the error need to be replaced. The device is too far away from your Base Station and is unable to communicate from its current location.
7. Warning: Sensor Not Responding (Original SimpliSafe)Press “menu” on the Keypad, and enter your Master PIN.Press “5” on the Keypad. You should see “5. Test”.Press the “away” button to select the “5. Test” option. You should hear the Base Station announce that it is entering Test Mode.
8. There are three reasons why a sensor could be offline. The first and most common reason is a low or empty battery of the sensor. The second reason is that the sensor is not connecting to the network and the third is that the sensor is too far away from the Base Station.
Questions
- How do I check my SimpliSafe sensor status?
- Why is SimpliSafe offline?
- Is SimpliSafe having server issues?
- Why is my SimpliSafe entry system not responding?
- How do you check if the sensor is working or not?
- Why is my SimpliSafe sensor not communicating?
- How do I get my SimpliSafe sensor back online?
- Why is my sensor offline?
Your SimpliSafe system has a built-in Test Mode to let you test all of your sensors. To enter Test Mode: Press MENU button (enter Master PIN if it asks) Press HOME button until you see “Test Mode” on screen.
If your Entry Sensor is showing as offline on the SimpliSafe Mobile App, this is an indicator that the battery within the device needs to be replaced. The Entry Sensor takes a single (1) CR-2032 Lithium 3V battery and has a life expectancy of up to 5 years depending on placement and usage.
Our service is currently operating as expected at the location you provided. Cached
A “Not Responding” error is caused when a sensor is failing to communicate with the Base Station. While a dead battery could cause this, sensor batteries use low-drain lithium batteries that should be lasting about 3-5 years. You should also be getting a “Low Battery” warning prior to the battery fully draining.
Read the Ohm or resistance values and compare them to those of the manufacturer. If they don’t match, the sensor is defective. If the resistance is infinite, you have an open circuit within the sensor. If the readings are zero Ohms, the sensor is shorted.
This issue is generally caused by one of the following: The battery or batteries in the device issuing the error need to be replaced. The device is too far away from your Base Station and is unable to communicate from its current location.
Warning: Sensor Not Responding (Original SimpliSafe)
Press “menu” on the Keypad, and enter your Master PIN.
Press “5” on the Keypad. You should see “5. Test”.
Press the “away” button to select the “5. Test” option. You should hear the Base Station announce that it is entering Test Mode.
There are three reasons why a sensor could be offline. The first and most common reason is a low or empty battery of the sensor. The second reason is that the sensor is not connecting to the network and the third is that the sensor is too far away from the Base Station.
How do I check my SimpliSafe sensor status
Your SimpliSafe system has a built-in Test Mode to let you test all of your sensors. To enter Test Mode: Press MENU button (enter Master PIN if it asks) Press HOME button until you see "Test Mode" on screen.
Why is SimpliSafe offline
If your Entry Sensor is showing as offline on the SimpliSafe Mobile App, this is an indicator that the battery within the device needs to be replaced. The Entry Sensor takes a single (1) CR-2032 Lithium 3V battery and has a life expectancy of up to 5 years depending on placement and usage.
Is SimpliSafe having server issues
Our service is currently operating as expected at the location you provided.
Cached
Why is my SimpliSafe entry system not responding
A "Not Responding" error is caused when a sensor is failing to communicate with the Base Station. While a dead battery could cause this, sensor batteries use low-drain lithium batteries that should be lasting about 3-5 years. You should also be getting a "Low Battery" warning prior to the battery fully draining.
How do you check if the sensor is working or not
Read the Ohm or resistance values and compare them to those of the manufacturer. If they don't match, the sensor is defective. If the resistance is infinite, you have an open circuit within the sensor. If the readings are zero Ohms, the sensor is shorted.
Why is my SimpliSafe sensor not communicating
This issue is generally caused by one of the following: The battery or batteries in the device issuing the error need to be replaced. The device is too far away from your Base Station and is unable to communicate from its current location.
How do I get my SimpliSafe sensor back online
Warning: Sensor Not Responding (Original SimpliSafe)Press “menu” on the Keypad, and enter your Master PIN.Press “5” on the Keypad. You should see “5. Test”.Press the “away” button to select the “5. Test” option. You should hear the Base Station announce that it is entering Test Mode.
Why is my sensor offline
There are three reasons why a sensor could be offline. The first and most common reason is a low or empty battery of the sensor. The second reason is that the sensor is not connecting to the network and the third is that the sensor is damaged.
Why is my SimpliSafe not connecting to the Base Station
Try moving the base station closer to the keypad (so it has a clear "line of sight" to it). Make sure there's no interference such as appliances, thick walls, etc. If this doesn't help, call SS for assistance.
How long do SimpliSafe entry sensors last
The entry sensor will last up to 10 years. The hazard sensors will also last that same three- to five-year lifespan. The siren, keypad, and door lock have the shortest expectancy, only lasting up to 12 months.
How long do SimpliSafe entry sensor batteries last
3-5 years
What is the expected battery life of Original SimpliSafe devices
| Component | Battery/Batteries Used | Average Battery Life Expectancy |
|---|---|---|
| Entry Sensor | 1 CR-123A Lithium 3V | 3-5 years |
| Motion Sensor | 1 CR-123A Lithium 3V | 3-5 years |
| Glassbreak Sensor | 1 CR-123A Lithium 3V | 3-5 years |
| Smoke Detector | 1 CR-123A Lithium 3V | 3-5 years |
What are the signs that the sensors are failing
Signs a Vehicle has a Bad O2 SensorCheck Engine Light Comes On.Noticeable Loss of Fuel Efficiency.Sulfur or 'Rotten Egg' smell from Exhaust.Black smoke from exhaust.Emission levels reach high levels.Your engine hesitates, skips, begins bucking or has power surges.
What to do if sensor is not working
Here are some solutions to fix sensor not working on your android phone.Check for Dust or A Crack on the Screen Sensor.Remove Screen Guard and Check.Restart Your Phone.Update Your Phone.Reset Device.Visit a Repair Service Center.
Why is my SimpliSafe sensor not responding after battery replacement
If you have replaced the battery and are still encountering the 'Sensor Not Responding' error, it likely is the result of a weak connection to the Base Station. A weak connection to the Base Station can often be caused by something environmental, like brick walls or dense home construction.
How can I boost my SimpliSafe signal
Boosting Signal Range of SimpliSafe Door/Window SensorsStep 1: Open Up the Sensor Case.Step 2: Drill Wire Hole in the Top of the Case.Step 3: Solder the Electrical Wire to the Internal Antenna.Step 4: Trim the Antenna to One Meter.Step 5: Reattach the Sensor to the Door/Window.Step 6: Check Your Keypad!
Why is my SimpliSafe entry sensor not communicating
The warning 'Sensor Not Responding' for an Entry Sensor can be caused by several things, including a low battery, the placement of your Entry Sensor, or a weak connection between it and the Base Station.
Why is my sensor not responding
Clean Dirt and Dust Near the Sensor
If there is dust blocking your proximity sensor, it can prevent it from detecting your face properly. Using a clean cloth or ear swab, gently wipe the top area of your phone where your sensor is located.
How do I reconnect my SimpliSafe Base Station to WiFi
Via the Mobile AppOpen the main menu ≡Tap My System.Choose General Settings.Tap Wi-Fi Network. Your device will automatically begin scanning for available networks. Ensure your Wi-Fi network is discoverable.Choose the correct Wi-Fi Network.Enter the password for your Wi-Fi Network.Tap Connect.
Why is my keypad not connecting to the Base Station
If your Keypad is not connecting to your Base Station try the following steps: Bring Keypad closer to Base Station when doing setup. Verify Keypad has been charged using the micro usb cable. Factory reset your Keypad and then try your setup again.
Do SimpliSafe entry sensors go bad
Most components should last between 3 to 5 years before needing to have their batteries replaced, although the Keypad will need to have its batteries replaced more regularly. The easiest way to determine whether or not your sensor is too far from your Base Station is to test it.
How do I check my SimpliSafe sensor battery
While holding the top part of the Water Sensor firmly with one hand, twist the bottom of the Water Sensor counterclockwise with your other hand. This will expose its CR-2032 Lithium 3V battery, which can then be replaced.
What is the lifespan of SimpliSafe
The entry sensor will last up to 10 years. The hazard sensors will also last that same three- to five-year lifespan. The siren, keypad, and door lock have the shortest expectancy, only lasting up to 12 months.
What happens when sensor fails
If a pressure sensor fails, it can cause the entire control system to fail and lead to inoperable equipment or system down time; depending on the type of system, significant damage can occur to the equipment and surrounding environment.
What causes sensor failure
Dust, other contaminants, vibrations, shocks and exposure to high temperatures all have a shortening effect on the average lifespan of a sensor, so it is important to look for a solution that overcomes these problems by design, rather than just accepting frequent sensor failure and replacement as part and parcel of …
Does SimpliSafe rely on Wi-Fi
You can use SimpliSafe without Wi-Fi if you choose a monthly monitoring plan that includes cellular service. However, you would need Wi-Fi to support any video cameras on the home security system. If you're in a location with poor cellular service, then you would also need to depend on the Wi-Fi connection.
