Arlo Base Station FAQs
1. How do I connect my Arlo base station to my network?
To connect your Arlo camera directly to your 2.4 GHz Wi-Fi network:
- Launch the Arlo Secure App.
- Tap Add New Device.
- Select your Arlo device.
- Select your Arlo model.
- Follow the in-app instructions.
- If Arlo detects that you have a SmartHub or Base Station, tap Connect without SmartHub.
2. Why won’t Arlo detect base station?
If Arlo still cannot discover your base station, check the color of the Internet LED on your base station. If the Internet LED does not light after two minutes, the base station failed to connect to your router. Unplug and re-insert both ends of the Ethernet cable connecting your base station to your router.
3. Why is my Arlo home base not working?
To resolve issues with your Arlo home base, try factory resetting the device. Press and hold the Reset button located at the back of the SmartHub/Base Station for 10 seconds using a paper clip or pen until the LED blinks amber. Once the LED stops blinking, the SmartHub/Base Station will reboot. Re-onboard the SmartHub/Base Station once the LED light turns blue.
4. How do I connect my Arlo base station to a new WiFi?
To change the Wi-Fi network that your Arlo device is connected to:
- Launch the Arlo Secure App.
- Tap Devices.
- Select your Arlo device.
- Tap Wi-Fi Network.
- Tap Change Network.
- Go to your phone settings and make sure your mobile phone is connected to a 2.4 GHz Wi-Fi network.
- Return to the Arlo Secure App.
5. Do Arlo cameras connect to Wi-Fi or base station?
When you first set up your Arlo camera, you have the option to connect the camera directly to your Wi-Fi router or to an Arlo SmartHub or base station. You can use the Arlo app to connect directly to your Wi-Fi router.
6. Does my Arlo base station have to be connected to a router?
Each base station must be connected to your router using an Ethernet cable. Note: You can also connect an Arlo or Arlo Pro base station to a Wi-Fi extender if the extender has an available Ethernet port.
7. How do I reset my base station on Arlo?
To reset your base station on Arlo:
- Use a pen or straightened paperclip to press and hold the Reset button on the back of the base station for about 10 seconds.
- After the base station reset is complete, the LEDs on the front of the base station will flash amber.
- When the LEDs stop flashing amber, your base station will reboot.
8. What to do when my Arlo camera won’t connect to the base station?
If your Arlo camera won’t connect to the base station, try the following steps:
- Make sure your Arlo base station is powered on and connected to the same Wi-Fi network as your camera.
- Check the signal strength between the camera and the base station. If the signal strength is weak, consider relocating the camera or the base station to improve the connection.
- Restart both the base station and the camera.
- Reset the camera by pressing and holding the sync button until the LED on the camera blinks amber.
- Re-sync the camera with the base station using the Arlo app.
9. How do I update the firmware on my Arlo base station?
To update the firmware on your Arlo base station:
- Launch the Arlo app on your mobile device.
- Go to Settings.
- Select the base station.
- Tap Device Info.
- If a firmware update is available, follow the prompts to update the base station’s firmware.
10. How do I troubleshoot connectivity issues with my Arlo base station?
If you’re experiencing connectivity issues with your Arlo base station, try the following troubleshooting steps:
- Make sure your base station is connected to the router using an Ethernet cable.
- Check the Ethernet cable connections between the base station and the router.
- Restart your router and base station.
- Ensure that your router is not blocking the Arlo base station’s connection.
- Make sure the Wi-Fi network name and password entered for the base station are correct.
How do I connect my Arlo base station to my network
To connect your Arlo camera directly to your 2.4 GHz Wi-Fi network:Launch the Arlo Secure App.Tap Add New Device.Select your Arlo device.Select your Arlo model.Follow the in-app instructions.If Arlo detects that you have a SmartHub or Base Station, tap Connect without SmartHub.
Why won’t Arlo detect base station
If Arlo still cannot discover your base station, check the color of the Internet LED on your base station: If the Internet LED does not light after two minutes, the base station failed to connect to your router. Unplug and re-insert both ends of the Ethernet cable connecting your base station to your router.
Why is my Arlo home base not working
Factory reset the device. Press and hold the Reset button located at the back of the SmartHub/Base Station for 10 seconds using a paper clip or pen until the LED blinks Amber. Once the LED stops blinking, the SmartHub/Base Station will reboot. Re-onboard the SmartHub/Base Station once the LED light turns Blue.
How do I connect my Arlo base station to a new WiFi
To change the Wi-Fi network that your Arlo device is connected to:Launch the Arlo Secure App.Tap Devices.Select your Arlo device.Tap .Tap Wi-Fi Network.Tap Change Network.Go to your phone settings and make sure your mobile phone is connected to a 2.4 GHz Wi-Fi network.Return to the Arlo Secure App.
Do Arlo cameras connect to Wi-Fi or base station
When you first set up your Arlo camera, you have the option to connect the camera directly to your WiFi router or to an Arlo SmartHub or base station. You can use the Arlo app to connect directly to your WiFi router.
Does my Arlo base station have to be connected to router
Each base station must be connected to your router using an Ethernet cable. Note: You can also connect an Arlo or Arlo Pro base station to a WiFi extender if the extender has an available Ethernet port. Was this article helpful
How do I reset my base station on Arlo
Use a pen or straightened paperclip to press and hold the Reset button on the back of the base station for about 10 seconds. After the base station reset is complete, the LEDs on the front of the base station flash amber. When the LEDs stop flashing amber, your base station reboots.
What to do when your Arlo camera will not sync to a base station or SmartHub during an install or setup
Make sure the SmartHub or Base Station is installed and operational. Check the camera battery for sufficient charge. Sync one camera at a time to the SmartHub or Base Station. If you perform all the steps properly and you still experience issues, you may need to perform a factory reset.
How do I get my Arlo base station back online
To power cycle your base station, unplug the power adapter from the outlet, wait two minutes, and reconnect the power adapter to the outlet. The base station takes one to two minutes to start. When the power LED and Internet LED light solid green, your base station is connected to the Internet.
How do I reset my Arlo base station
Use a pen or straightened paperclip to press and hold the Reset button on the back of the base station for about 10 seconds. After the base station reset is complete, the LEDs on the front of the base station flash amber. When the LEDs stop flashing amber, your base station reboots.
How do I reset my Arlo base station WiFi
Use a pen or straightened paperclip to press and hold the Reset button on the back of the base station for about 10 seconds. After the base station reset is complete, the LEDs on the front of the base station flash amber. When the LEDs stop flashing amber, your base station reboots.
Can I use Arlo camera without base station
An Arlo SmartHub or base station is optional. You can connect your Arlo Pro 3 Floodlight Camera directly to your home router. This requires a high-speed 2.4GHz WiFi network.
How do I know if my Arlo base station is connected
The LEDs on multi-LED base stations are on the bottom of the front face. The middle LED is the Internet connectivity LED. If the Internet LED is solid green ( ), the base station is connected to the Internet. If the Internet LED is amber ( ), there is a problem with the Internet connection.
Do Arlo cameras connect to the base station or the router
When you first set up your Arlo camera, you have the option to connect the camera directly to your WiFi router or to an Arlo SmartHub or base station. You can use the Arlo app to connect directly to your WiFi router.
How do I reset my Arlo base station to a new WIFI
To change the Wi-Fi network that your Arlo device is connected to:Launch the Arlo Secure App.Tap Settings > My Devices.Select the name of your Arlo device.Tap Connected to, directly below the Device On switch.Tap Change Network at the bottom of the screen.
What does restart mean on Arlo base station
Restart will just reboot the camera. It won't affect any settings. It will need to reconnect to the mobile network after the restart, but that should happen automatically.
Why is my Arlo camera not syncing with base station
Keep the camera close to the SmartHub or base station:
Make sure that the camera you are trying to sync is no more than three feet away from the base station during the sync process. The sync process does not work if the camera is too far away from the base station when you press and release the Sync button.
How do I reset my Arlo Base Station
Use a pen or straightened paperclip to press and hold the Reset button on the back of the base station for about 10 seconds. After the base station reset is complete, the LEDs on the front of the base station flash amber. When the LEDs stop flashing amber, your base station reboots.
How do I reset my Arlo Base Station to a new WiFi
To change the Wi-Fi network that your Arlo device is connected to:Launch the Arlo Secure App.Tap Settings > My Devices.Select the name of your Arlo device.Tap Connected to, directly below the Device On switch.Tap Change Network at the bottom of the screen.
How do I reset my Arlo base station to a new WiFi
To change the Wi-Fi network that your Arlo device is connected to:Launch the Arlo Secure App.Tap Settings > My Devices.Select the name of your Arlo device.Tap Connected to, directly below the Device On switch.Tap Change Network at the bottom of the screen.
Can you reset Arlo base station remotely
You won't be able to restart your cameras remotely as you need to be in the same WiFi network as your camera. But you can restart your Base Station through the "Device Settings" on the Arlo app.
What happens if I factory reset my Arlo base station
Performing a factory reset returns your Arlo SmartHub or Arlo base station values to the default settings. It also removes the serial number from your Arlo account.
Why is my Arlo base station blinking blue light
The camera is syncing with the Arlo SmartHub or Base Station. Fast blinking blue. The camera has synced with the Arlo SmartHub or Base Station.
Do Arlo cameras Connect to WiFi or base station
When you first set up your Arlo camera, you have the option to connect the camera directly to your WiFi router or to an Arlo SmartHub or base station. You can use the Arlo app to connect directly to your WiFi router.
Why does Arlo need a base station
The primary benefit of using an optional base station with an Essential camera or doorbell is the ability to save audio and video locally. While all Arlo video recordings can be stored in the cloud, you can use a base station to store your recorded video as a second location.
