Arlo App: Installation and Troubleshooting Guide
1. Where do I get the Arlo app?
To download the Arlo app, follow these steps:
- Open the Google Play Store on your Android device.
- Tap on the search bar at the top of the screen and enter “Arlo”.
- Select the official Arlo app from the search results.
- Tap on the “Install” button.
- If prompted, review the app permissions and tap “Accept”.
2. How do I connect my Arlo app to my phone?
To connect your Arlo app to your phone, follow these steps:
- Launch the Arlo app or log in to your Arlo account at my.arlo.com.
- Tap on the “+” icon or click on “Add Device”.
- Select “Arlo Q” as the device you want to connect.
- Choose your preferred connection type.
3. How do I set up the Arlo app on my iPhone?
To set up the Arlo app on iPhone, follow these steps:
- Launch the Arlo app on your iOS device or visit my.arlo.com from a computer.
- Click on “New System Setup”.
- Select “Arlo Q” as the device you want to set up.
- Plug in your Arlo Q camera.
- When the LED starts blinking amber, click or tap on “Continue”.
4. Does Arlo require an app?
Yes, to use your Arlo system, you need to have a high-speed Internet connection and the minimum operating system required for the Arlo app or web portal. You can access video footage from your Arlo cameras through the app or web portal.
5. What is the name of the new Arlo app?
The new Arlo app is called “Arlo Secure: Home Security” and is available on the App Store.
6. Why can’t I see my Arlo camera on my phone?
If you can’t see your Arlo camera on your phone, make sure you are in range of your mobile network. For portable Arlo products like Go series cameras, ensure that there is an activated SIM card inserted into the camera and that it is within range of your mobile network.
7. Why won’t my phone connect to Arlo?
If your phone is not connecting to Arlo, check that you are in range of your mobile network. For portable Arlo products, make sure there is an activated SIM card inserted into the camera and that it is within range of your mobile network.
8. Why won’t my Arlo camera pair with my phone?
If your Arlo camera is not pairing with your phone, try the following steps:
- Ensure that the SmartHub or Base Station is properly installed and operational.
- Check the battery of the camera to ensure it has sufficient charge.
- Sync one camera at a time to the SmartHub or Base Station.
- If the issue persists, you may need to perform a factory reset.
9. How do I troubleshoot connectivity issues with my Arlo app?
If you are experiencing connectivity issues with your Arlo app, try the following steps:
- Ensure that your mobile device has a stable internet connection.
- Restart your mobile device and relaunch the Arlo app.
- Check for any app updates and install them if available.
- If using a Wi-Fi connection, make sure you are within range of the network.
- If using a cellular network, ensure that you have a strong signal.
10. How do I contact Arlo customer support for further assistance?
If you require further assistance, you can contact Arlo customer support through the following channels:
- Visit the Arlo support website and submit a support ticket.
- Call the Arlo customer support hotline available on their website.
- Engage with the Arlo community forums for peer-to-peer assistance.
Further Information and Assistance:
If you need additional information or detailed assistance, please refer to the official Arlo documentation, user guides, and support resources available on the Arlo website. You can also reach out to the Arlo customer support team for personalized help.
Where do I get the Arlo app
Supported on Android smartphones and tablets running 5.0 or higher.Open the. Play Store. . To access the Google Play™ Store, a Gmail™ account is required.Tap the. Google Play search bar. (at the top) then enter Arlo.Tap. Arlo. .Tap. Install. .If prompted, review the required app permissions then tap. Accept. .
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How do I connect my Arlo app to my phone
Launch the Arlo app or log in to your Arlo account at my.arlo.com. Tap the + icon or click Add Device. Tap or click Arlo Q. Select your connection type.
How do I setup my Arlo app on my iPhone
To set up Arlo Q on an iOS device:Launch the Arlo app from your iOS device or from a computer, visit my.arlo.com.Click or tap New System Setup.Click or tap Arlo Q.Plug in your Arlo Q camera.When the LED starts blinking amber, click or tap Continue.
Does Arlo require an app
To install and use your Arlo system, you must have a high-speed Internet connection and the minimum operated system required to use the Arlo app or web portal. You can use the Arlo app or web portal to access video footage from your Arlo cameras.
What is the name of the new Arlo app
Arlo Secure: Home Security on the App Store.
Why can’t I see my Arlo camera on my phone
Verify that you are in range of your mobile network.
For portable Arlo products like Go series cameras, make sure there is an activated SIM card inserted into the camera. Also ensure the camera is in range of your mobile network.
Why won t my phone connect to Arlo
Verify that you are in range of your mobile network.
For portable Arlo products like Go series cameras, make sure there is an activated SIM card inserted into the camera. Also ensure the camera is in range of your mobile network.
Why won t my Arlo camera pair with my phone
Make sure the SmartHub or Base Station is installed and operational. Check the camera battery for sufficient charge. Sync one camera at a time to the SmartHub or Base Station. If you perform all the steps properly and you still experience issues, you may need to perform a factory reset.
Why is my iPhone not connecting with Arlo
Re-open the Arlo Secure App and re-login. Restart your device and re-login to the Arlo Secure App. Try deleting the Arlo Secure App and re-install. Make sure the Arlo Secure App is on the latest version.
Is there a monthly fee for Arlo
Arlo Secure (Single Camera) costs $2.99 a month. Arlo Secure (Unlimited Cameras) costs $9.99 a month.
Why do I need to download a new Arlo app
Why is Arlo requiring this change Arlo is now a separate company from NETGEAR, and we need to migrate to new, separate developer accounts on the Apple App Store and Google Play Store. You need to download this new app to continue having access to and control of your Arlo devices and services.
Is Arlo secure the same as Arlo app
Arlo Secure is the new name for the existing Arlo App.
How do I connect my Arlo Pro camera to my phone
Launch the Arlo app on iOS or Android. Tap or click Settings > My Devices. Select your Arlo camera. Alternatively, tap or click the Settings icon for your Arlo camera in the Devices screen.
Why is my iphone not connecting with Arlo
Re-open the Arlo Secure App and re-login. Restart your device and re-login to the Arlo Secure App. Try deleting the Arlo Secure App and re-install. Make sure the Arlo Secure App is on the latest version.
Why my phone Cannot connect to the camera
Clear camera app cache
Press and hold the Camera app, and tap the “i" button to open the app info menu. Go to the Storage menu. Tap Clear cache. Try using your camera again.
Why won t my Arlo connect to the app
Factory reset the device. Press and hold the Reset button located at the back of the SmartHub/Base Station for 10 seconds using a paper clip or pen until the LED blinks Amber. Once the LED stops blinking, the SmartHub/Base Station will reboot. Re-onboard the SmartHub/Base Station once the LED light turns Blue.
Why can’t my phone find my Arlo device
Verify that you are in range of your mobile network.
For portable Arlo products like Go series cameras, make sure there is an activated SIM card inserted into the camera. Also ensure the camera is in range of your mobile network.
What happens without Arlo subscription
Note: Without an Arlo Secure plan or trial you will not have access to features such as Activity Zones, Cloud Recording, Smart Notifications, Alarm Detection, etc. For more information, visit: What are the available Arlo subscription plans and how much cloud recording is available
Is Arlo still free
Without a plan
Your Arlo camera comes with essential features that work without a monthly fee like live viewing, basic notifications, and two-audio.
Why won t my Arlo camera connect to the app
Verify that you are in range of your mobile network.
For portable Arlo products like Go series cameras, make sure there is an activated SIM card inserted into the camera. Also ensure the camera is in range of your mobile network.
How do I connect my camera to my phone
App which is right here and you're going to see a nice blank screen the next thing you need to do is head to your camera. And go into the menu. And go to the network one menu. And scroll down to
Why won’t my camera connect to my iPhone
Restart your iPhone, iPad, or iPod touch. Update your iPhone to the latest version of iOS. Test the camera again by taking a photo. If your device has a front and rear camera, check if one or both aren't working.
Why won t my phone find my Arlo camera
Make sure your mobile device and Arlo device are not too far away from your WiFi router. We recommend placing your camera 10-15 feet (3-4.5 meters) away from your WiFi router during the setup process. When the camera is set up and connected, you can move the camera to any place within range of your WiFi router.
Why is my Arlo app not working on my Iphone
Make sure the Arlo Secure App is on the latest version. Force-stop the Arlo Secure App and log in again. Restart your mobile device and log in to the Arlo Secure App. Try deleting the Arlo Secure App and then reinstall it.
Is Arlo free monthly
No, you're not required to sign up for a monthly subscription plan with Arlo. But if you want to expand your coverage, the Arlo Smart plan is $2.99 per month (a three-month free trial is included with purchase), the Premier plan is $9.99 per month, and the Elite plan costs $14.99 per month.
