Summary of the Article: Frequently Asked Questions About Canary
1. How do I contact Canary customer service?
You may cancel your additional services at any time by contacting Canary by telephone at (844) 294-4163 (US), 0 800 090 3699 (UK), or via email at [email protected]. Only if you are a resident of California, New York, Virginia, Vermont, Oregon or a country other than the US or UK.
2. Can I use a Canary camera without a subscription?
No, you do not need to purchase a Canary Premium Service subscription for your device to function. We’re still offering everyday security right out of the box with our Free Access, which includes Watch Live, Motion Notifications and Two-way talk.
3. How much is Canary Premium Service?
Canary Premium Service is only $9.99/month. With this service, you get smarter video recordings and person alerts when Canary thinks it sees a person.
4. Who is Canary owned by?
Canary is a NYC-based subsidiary of Smartfrog Group, the original consumer IoT SaaS pioneer with IoT users in over 180 countries.
5. Why won’t Canary connect?
To resolve connectivity issues with your Canary device, you can force close the Canary app, toggle Bluetooth off and on, and power off your Canary by disconnecting the power cable. Reconnecting the power cable will restart your device.
6. Do all security cameras need a monthly subscription?
Not necessarily. Most home security cameras work fine on their own with a power source and a Wi-Fi connection. Basic security cameras usually offer features like live video streaming, push notifications, and two-way audio without the need for a monthly subscription.
7. Why can’t I connect to my Canary camera?
If you’re having trouble pairing with Bluetooth, there may be signal interference in your home or an issue with your phone. All Canary Flex, Canary View, and most Original Canary devices can be set up with Bluetooth, while some Original Canary devices need to be set up with the yellow setup cable.
8. Is Canary Premium worth it?
We recommend subscribing to the Canary membership services for $9.99 per month. By subscribing, you get unlimited video downloads, two-way talk, desktop streaming, and 30 days of full-length video history.
9. Can I access my Canary camera from multiple devices?
Yes, you can access your Canary camera from multiple devices. Simply log in to your Canary account on each device, and you will have access to your camera’s live feed and recorded videos.
10. How long does Canary store video recordings?
With a Canary membership, your video recordings are stored for up to 30 days. This allows you to review past events and footage at any time.
11. Can I share access to my Canary camera with others?
Yes, you can share access to your Canary camera with others. Simply invite them through the Canary app, and they will be able to view and manage the camera’s settings.
12. Can I use Canary cameras outdoors?
Yes, Canary offers outdoor cameras specifically designed to withstand harsh weather conditions. These cameras are built to be durable and weather-resistant.
13. Can I use Canary cameras for business purposes?
Yes, Canary cameras can be used for business purposes. They provide reliable security monitoring and can be integrated into existing security systems.
14. Are Canary cameras easy to install?
Yes, Canary cameras are designed to be easy to install. Simply follow the instructions provided in the manual or the Canary app, and you will have your camera up and running in no time.
15. Can I connect Canary cameras to other smart home devices?
Yes, Canary cameras can be integrated with other smart home devices. They can work together to enhance your overall home automation and security system.
How do I contact Canary customer service
Cancellation. YOU MAY CANCEL YOUR ADDITIONAL SERVICES AT ANY TIME BY CONTACTING CANARY BY TELEPHONE AT (844) 294-4163 (US), 0 800 090 3699 (UK), OR VIA EMAIL AT [email protected] ONLY IF YOU ARE A RESIDENT OF CALIFORNIA, NEW YORK, VIRGINIA, VERMONT, OREGON OR A COUNTRY OTHER THAN THE US OR UK.
Can I use a canary camera without a subscription
Do I need to purchase a Canary Premium Service subscription for my device to function No, we're still offering everyday security right out of the box with our Free Access, which includes Watch Live, Motion Notifications and Two-way talk.
How much is Canary premium service
Only $9.99/month
Get smarter video recordings and person alerts when Canary thinks it sees a person.
Who is Canary owned by
About. Canary is a NYC-based subsidiary of Smartfrog Group the original consumer IoT SaaS pioneer with IoT users in over 180 countries.
Why won’t Canary connect
Force close the Canary app. Toggle Bluetooth off and on. Power off your Canary by disconnecting the power cable from the back of the device. Reconnect the power cable to restart your device.
Do all security cameras need monthly subscription
Probably not. Virtually all home security cameras work fine on their own with a power source (wired or battery) and a Wi-Fi connection. You can expect features like live video streaming, push notifications, two-way audio and more from even the most basic security cameras without the need for a monthly subscription.
Why can’t i connect to my Canary camera
If you're having trouble pairing with Bluetooth, there may be signal interference in your home, or there may be an issue with your phone. All Canary Flex, Canary View, and most Original Canary devices can be set up with Bluetooth, but some Original Canary devices need to be set up with the yellow setup cable.
Is canary premium worth it
We recommend subscribing to the Canary membership services for $9.99 per month (or save money by buying a year for $99). By subscribing, you get unlimited video downloads, two-way talk, desktop streaming, and 30 days of full-length video history. Amazon.com List prices as of 9/19/2022 11:25 MST.
What is the difference between canary and canary Pro
The Canary Pro is not a new product but a re-branding of the existing Canary All-in-One. What is the difference between this and the Canary All-in-One There is no difference between the Canary All-in-One and the Canary Pro except for the name. The design and the features remain the same.
Where is canary camera headquarters
222 Broadway, New York
Canary was founded in 2012. Where is Canary's headquarters Canary's headquarters is located at 222 Broadway, New York.
Who is the CEO of canary Home Security
Adam Sager
Canary's founder is Adam Sager.
How do I reset my canary
Unplug the device. Hold the power button down for 12 seconds until the light in the front turns off (if it was on). Continue to hold until the Canary Flex reboots (you'll see a white spinning light again). Release the power button.
How do I get my canary back online
On your Canary appFrom the Dashboard tap the gear icon in the top right corner.Scroll down to "Take Action", and tap on "Add a device".Select the location you are setting the device then tap "Next".Select the type of Canary you are setting up.Plug in your Canary device.Follow the onscreen steps to pair your device.
How much does security subscription cost
All home security systems charge a monthly fee for monitoring services. The home security companies monthly cost typically ranges from about $10 to $50, with prices varying depending on the amount of equipment being monitored, and how advanced the services are.
Do all security cameras need to be connected to WIFI
Do all home security cameras require Wi-Fi Not all home security cameras require Wi-Fi. Some cameras, like the Arlo Go and the Reolink Go, can use LTE plans instead of Wi-Fi. Other home security cameras aren't connected to the internet at all but rather record onto local storage like hard drives.
How do I reset my Canary
Unplug the device. Hold the power button down for 12 seconds until the light in the front turns off (if it was on). Continue to hold until the Canary Flex reboots (you'll see a white spinning light again). Release the power button.
Why did my Canary camera stop working
If you see a message on your Canary apps home screen that states "Canary is offline" your device could be unplugged, your location may be having a power outage, the camera may not be connected to the internet or the Canary cloud may have a temporary service outage.
What is the difference between Canary and Canary Pro
The Canary Pro is not a new product but a re-branding of the existing Canary All-in-One. What is the difference between this and the Canary All-in-One There is no difference between the Canary All-in-One and the Canary Pro except for the name. The design and the features remain the same.
Does Canary camera work without wifi
The Canary Pro must be connected to the internet either via Wi-Fi (2.4GHz) or wired Ethernet (cable not included).
How does canary know when I’m home
Canary uses the location services on your iOS or Android device to determine when you're Home or Away. Smartphones use a combination of technology to determine your current location: GPS (Global Positioning System) Cellular reception.
Why is my canary camera not pairing
If you're having trouble pairing with Bluetooth, there may be signal interference in your home, or there may be an issue with your phone. All Canary Flex, Canary View, and most Original Canary devices can be set up with Bluetooth, but some Original Canary devices need to be set up with the yellow setup cable.
Who owns canary camera
About. Canary is a NYC-based subsidiary of Smartfrog Group the original consumer IoT SaaS pioneer with IoT users in over 180 countries.
Who is the CEO of canary camera
Canary Founder & CEO Adam Sager.
Who is the founder of Canary Mail
Sohel Sanghani
Canary Mail was co-founded by brothers Sohel Sanghani and Dev Sanghani.
How do you manually reset a canary
Unplug the device. Hold the power button down for 12 seconds until the light in the front turns off (if it was on). Continue to hold until the Canary Flex reboots (you'll see a white spinning light again).
