Arlo Troubleshooting: Frequently Asked Questions
1. How do I sync my Arlo base station to the app?
If you are using an Arlo base station, press the Sync button on the side of the base station for about two seconds and then release the button. Note: If you press the Sync button on the Arlo base station for too long, the LED under the USB symbol blinks amber for 10 minutes.
2. Why won’t my Arlo app find my base station?
If Arlo still cannot discover your base station, check the color of the Internet LED on your base station: If the Internet LED does not light after two minutes, the base station failed to connect to your router. Unplug and re-insert both ends of the Ethernet cable connecting your base station to your router.
3. Why is my Arlo camera not syncing to the base station?
Make sure the SmartHub or Base Station is installed and operational. Check the camera battery for sufficient charge. Sync one camera at a time to the SmartHub or Base Station. If you perform all the steps properly and you still experience issues, you may need to perform a factory reset.
4. How do I add Arlo base station to my account?
Launch the Arlo app or log in to your Arlo account at my.arlo.com. Tap or click Add New Device. Select the new device that you are adding from the list of devices. Follow the on-screen instructions to add your new Arlo device to your system.
5. Why won’t my Arlo connect to the app?
Factory reset the device. Press and hold the Reset button located at the back of the SmartHub/Base Station for 10 seconds using a paper clip or pen until the LED blinks Amber. Once the LED stops blinking, the SmartHub/Base Station will reboot. Re-onboard the SmartHub/Base Station once the LED light turns Blue.
6. How do I reset my Arlo base station?
Use a pen or straightened paperclip to press and hold the Reset button on the back of the base station for about 10 seconds. After the base station reset is complete, the LEDs on the front of the base station flash amber. When the LEDs stop flashing amber, your base station reboots.
7. How do I get Arlo to recognize my device?
Launch the Arlo app on Android or iOS. Tap Settings > Profile > Login Settings > Two-Step Verification. Tap the switch next to Enable. Select Push Notification and/or SMS Text Message as your verification method.
Q: How do I sync my Arlo base station to the app?
If you are using an Arlo base station, press the Sync button on the side of the base station for about two seconds and then release the button. Note: If you press the Sync button on the Arlo base station for too long, the LED under the USB symbol blinks amber for 10 minutes.
Q: Why won’t my Arlo app find my base station?
If Arlo still cannot discover your base station, check the color of the Internet LED on your base station: If the Internet LED does not light after two minutes, the base station failed to connect to your router. Unplug and re-insert both ends of the Ethernet cable connecting your base station to your router.
Q: Why is my Arlo camera not syncing to the base station?
Make sure the SmartHub or Base Station is installed and operational. Check the camera battery for sufficient charge. Sync one camera at a time to the SmartHub or Base Station. If you perform all the steps properly and you still experience issues, you may need to perform a factory reset.
Q: How do I add Arlo base station to my account?
Launch the Arlo app or log in to your Arlo account at my.arlo.com. Tap or click Add New Device. Select the new device that you are adding from the list of devices. Follow the on-screen instructions to add your new Arlo device to your system.
Q: Why won’t my Arlo connect to the app?
Factory reset the device. Press and hold the Reset button located at the back of the SmartHub/Base Station for 10 seconds using a paper clip or pen until the LED blinks Amber. Once the LED stops blinking, the SmartHub/Base Station will reboot. Re-onboard the SmartHub/Base Station once the LED light turns Blue.
Q: How do I reset my Arlo base station?
Use a pen or straightened paperclip to press and hold the Reset button on the back of the base station for about 10 seconds. After the base station reset is complete, the LEDs on the front of the base station flash amber. When the LEDs stop flashing amber, your base station reboots.
Q: How do I get Arlo to recognize my device?
Launch the Arlo app on Android or iOS. Tap Settings > Profile > Login Settings > Two-Step Verification. Tap the switch next to Enable. Select Push Notification and/or SMS Text Message as your verification method.
How do I sync my Arlo base station to the app
If you are using an Arlo base station, press the Sync button on the side of the base station for about two seconds and then release the button. Note: If you press the Sync button on the Arlo base station for too long, the LED under the USB symbol blinks amber for 10 minutes.
Why won t my Arlo app find my base station
If Arlo still cannot discover your base station, check the color of the Internet LED on your base station: If the Internet LED does not light after two minutes, the base station failed to connect to your router. Unplug and re-insert both ends of the Ethernet cable connecting your base station to your router.
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Why is my Arlo camera not syncing to the base station
Make sure the SmartHub or Base Station is installed and operational. Check the camera battery for sufficient charge. Sync one camera at a time to the SmartHub or Base Station. If you perform all the steps properly and you still experience issues, you may need to perform a factory reset.
How do I add Arlo base station to my account
Launch the Arlo app or log in to your Arlo account at my.arlo.com. Tap or click Add New Device. Select the new device that you are adding from the list of devices. Follow the on-screen instructions to add your new Arlo device to your system.
Why won t my Arlo connect to the app
Factory reset the device. Press and hold the Reset button located at the back of the SmartHub/Base Station for 10 seconds using a paper clip or pen until the LED blinks Amber. Once the LED stops blinking, the SmartHub/Base Station will reboot. Re-onboard the SmartHub/Base Station once the LED light turns Blue.
How do I reset my Arlo base station
Use a pen or straightened paperclip to press and hold the Reset button on the back of the base station for about 10 seconds. After the base station reset is complete, the LEDs on the front of the base station flash amber. When the LEDs stop flashing amber, your base station reboots.
How do I get Arlo to recognize my device
Launch the Arlo app on Android or iOS. Tap Settings > Profile > Login Settings > Two-Step Verification. Tap the switch next to Enable. Select Push Notification and/or SMS Text Message as your verification method.
How do I manually sync my Arlo camera
To manually sync Arlo Ultra or Pro 3:Release the Arlo camera from the camera housing.Pull the camera out of the camera housing.Press the Sync button underneath your camera.Wait for your Arlo camera and SmartHub to sync.Check your Arlo camera's live stream in the Arlo app to verify that the camera was synced.
How do I connect my iphone to my Arlo base station
To set up an Arlo device with a setup code:Set up your Arlo device and Base Station with the Arlo Secure app.Launch the Apple Home app.Tap + > Add Accessory.Scan the HomeKit setup code on your Base Station, device, or Quick Start Guide.Follow the setup flow to name devices and place them in HomeKit rooms.
Does Arlo camera connect to WiFi or base station
When you first set up your Arlo camera, you have the option to connect the camera directly to your WiFi router or to an Arlo SmartHub or base station. You can use the Arlo app to connect directly to your WiFi router.
How do I reset my Arlo Base Station
Use a pen or straightened paperclip to press and hold the Reset button on the back of the base station for about 10 seconds. After the base station reset is complete, the LEDs on the front of the base station flash amber. When the LEDs stop flashing amber, your base station reboots.
How do I reset my Arlo base station to a new WiFi
To change the Wi-Fi network that your Arlo device is connected to:Launch the Arlo Secure App.Tap Settings > My Devices.Select the name of your Arlo device.Tap Connected to, directly below the Device On switch.Tap Change Network at the bottom of the screen.
Can you reset Arlo base station remotely
You won't be able to restart your cameras remotely as you need to be in the same WiFi network as your camera. But you can restart your Base Station through the "Device Settings" on the Arlo app.
How do I manually sync Arlo
To manually sync Arlo Ultra or Pro 3:Release the Arlo camera from the camera housing.Pull the camera out of the camera housing.Press the Sync button underneath your camera.Wait for your Arlo camera and SmartHub to sync.Check your Arlo camera's live stream in the Arlo app to verify that the camera was synced.
Why won’t my Arlo app trust my device
The most common reasons your device may become untrusted unexpectedly: The Arlo Secure App was deleted and reinstalled on your mobile device. The trusted device was removed from the Arlo Privacy Center. The memory for your Arlo Secure App was cleared on your device, removing the security token.
Why won t my Arlo camera connect to the app
Verify that you are in range of your mobile network.
For portable Arlo products like Go series cameras, make sure there is an activated SIM card inserted into the camera. Also ensure the camera is in range of your mobile network.
Why is my iphone not connecting with Arlo
Re-open the Arlo Secure App and re-login. Restart your device and re-login to the Arlo Secure App. Try deleting the Arlo Secure App and re-install. Make sure the Arlo Secure App is on the latest version.
Does Arlo connect to Wi-Fi or base station
When you first set up your Arlo camera, you have the option to connect the camera directly to your WiFi router or to an Arlo SmartHub or base station. You can use the Arlo app to connect directly to your WiFi router.
Does Arlo base station need to be connected to router
Each base station must be connected to your router using an Ethernet cable. Note: You can also connect an Arlo or Arlo Pro base station to a WiFi extender if the extender has an available Ethernet port.
How do I know if my Arlo base station is connected
The LEDs on multi-LED base stations are on the bottom of the front face. The middle LED is the Internet connectivity LED. If the Internet LED is solid green ( ), the base station is connected to the Internet. If the Internet LED is amber ( ), there is a problem with the Internet connection.
Why is my Arlo base not connecting to WiFi
Press and hold the Reset button located at the back of the SmartHub/Base Station for 10 seconds using a paper clip or pen until the LED blinks Amber. Once the LED stops blinking, the SmartHub/Base Station will reboot. Re-onboard the SmartHub/Base Station once the LED light turns Blue.
What happens if I reset my Arlo base station
Performing a factory reset returns your Arlo Base Station or SmartHub to its default settings. After performing a reset, the Base Station or SmartHub must be removed and re-added to your Arlo account. All devices paired to the Base Station or SmartHub must also be reset and re-added to your Arlo account.
How do I transfer Arlo base station to new WiFi
To change the Wi-Fi network that your Arlo device is connected to:Launch the Arlo Secure App.Tap Settings > My Devices.Select the name of your Arlo device.Tap Connected to, directly below the Device On switch.Tap Change Network at the bottom of the screen.
How do I connect my iPhone to my Arlo base station
To set up an Arlo device with a setup code:Set up your Arlo device and Base Station with the Arlo Secure app.Launch the Apple Home app.Tap + > Add Accessory.Scan the HomeKit setup code on your Base Station, device, or Quick Start Guide.Follow the setup flow to name devices and place them in HomeKit rooms.
Does my Arlo base station have to be connected to router
Each base station must be connected to your router using an Ethernet cable. Note: You can also connect an Arlo or Arlo Pro base station to a WiFi extender if the extender has an available Ethernet port. Was this article helpful
