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Using SimpliSafe: Common Questions and Answers
1. Can I transfer my SimpliSafe system to a new homeowner?
Yes, you can transfer your SimpliSafe system. First, call SimpliSafe to cancel. Then, the new equipment owner can create a SimpliSafe account and activate a monitoring plan with that equipment.
2. Can I have two SimpliSafe accounts on one app?
No, you can’t have more than one user per SimpliSafe system. This can pose a problem for families using two-factor authentication for extra login security.
3. How do I change the email on my SimpliSafe account?
To change your email address via the web app:
– Go to webapp.simplisafe.com using your preferred web browser.
– Click on “Manage Account” from underneath your email address in the left-hand navigation menu.
– Make the Email Address field active and enter your new email address.
4. How do I access my SimpliSafe account?
Here’s how to access your SimpliSafe account:
– Go to your phone’s App Store (Google Play for Android devices).
– Search for the “SimpliSafe” app and download it.
– Open the SimpliSafe app and log in using your username (email address) and password.
5. What should I do with my SimpliSafe when I move?
If you are planning to relocate, press the “I’m Moving” button under Plan + Billing in your SimpliSafe app or call (888) 692-0229 for additional assistance. SimpliSafe offers materials and services to ease your transition for free.
6. Can I use SimpliSafe in two homes?
Yes, you can have multiple locations under the same account login. Simply log in to the app using the same username and password and switch between the two locations.
7. Can the SimpliSafe app be installed on two phones?
A SimpliSafe system can only be set up on one SimpliSafe.com account at a time. If you want to control your SimpliSafe equipment from two different phones, log in to the same SimpliSafe.com account on both devices.
8. How do I add my wife to my SimpliSafe account?
To add your wife to your SimpliSafe account using the SimpliSafe mobile app:
– Tap the three-bar menu in the top left corner of the app.
– Select Location Profile.
– Scroll down to the Primary and Secondary Contacts section.
– Tap the option to add a secondary contact and enter your wife’s information.
9. Can SimpliSafe be used without Wi-Fi?
Yes, SimpliSafe can function without Wi-Fi. The base station connects to the monitoring center using a cellular connection, ensuring continuous protection even if your Wi-Fi is down.
10. How do I disable SimpliSafe when I’m at home?
To disable SimpliSafe when you’re at home, use the keypad or the SimpliSafe app. Simply enter your PIN or use the app to switch off the system’s sensors temporarily.
11. Is SimpliSafe compatible with smart home devices?
Yes, SimpliSafe is compatible with some smart home devices. Check the SimpliSafe website or contact customer support for a list of compatible devices and instructions on integration.
12. Can I add outdoor cameras to my SimpliSafe system?
Yes, SimpliSafe offers outdoor cameras that can be added to your system for enhanced security. These cameras are designed to withstand outdoor conditions and provide additional coverage.
13. How long is the warranty for SimpliSafe equipment?
SimpliSafe provides a three-year limited warranty on their equipment. If you encounter any issues with your devices within this time frame, contact customer support for assistance.
14. Does SimpliSafe offer professional installation?
While SimpliSafe is designed for easy DIY installation, they also offer professional installation services for an additional fee. Contact SimpliSafe or visit their website for more information.
15. Can I use SimpliSafe with a landline phone?
Yes, SimpliSafe can be used with a landline phone connection. However, it is not required, as the system can connect to the monitoring center using a cellular connection.
Note: The text has been reformatted for readability and organization.
How do I transfer SimpliSafe to a new home owner
Can I cancel SimpliSafe and give my equipment to someone else Yes, you can transfer your SimpliSafe system. First, call SimpliSafe to cancel. Then, the new equipment owner can create a SimpliSafe account and activate a monitoring plan with that equipment.
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Can you have two SimpliSafe accounts on one app
Can you add multiple users to the SimpliSafe app No, you can't have more than one user per SimpliSafe system. This can pose a problem for families using two-factor authentication for extra login security.
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How do I change the email on my SimpliSafe account
Changing Your Email Address via the Web AppHead over to webapp.simplisafe.com using the web browser of your choice.Click on “Manage Account” from underneath your email address on the left-hand navigation menu.Click into the Email Address field to make it active.
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How do I access my SimpliSafe account
Here's how:Head over to your phone's App Store. If you have an Android device, that would be Google Play. Search for the "SimpliSafe" app and download it.Once the SimpliSafe app is on your phone, open it.Log in using your username (email address) and password.
What do I do with my SimpliSafe when I move
If you are planning to relocate, just press the “I'm Moving” button under Plan + Billing in your SimpliSafe app or give us a call at (888) 692-0229 for additional assistance. We make every effort to ease your transition and can provide many materials and services for free.
Can I use SimpliSafe in two homes
Yes, you can have multiple locations under the same account login. So you can log into the app with the same username and password, and just switch between the two locations.
Can the SimpliSafe app be installed on two phones
A SimpliSafe system can only be set up on one SimpliSafe.com account at a time. If you would like to be able to control your SimpliSafe equipment from two different phones, you would just need to log in to the same SimpliSafe.com account on both devices.
How do I add my wife to my SimpliSafe account
SimpliSafe Mobile App:Tap the three-bar menu in the top left corner of the app.Select Location Profile.Scroll down to see the Primary and Secondary Contacts section.Tap into a contact to change it, or choose Add Contact to add a new contact.
How can I switch my email account
Others just want to switch email services altogether to change your email address. First sign up for a new one fill. Out the online form. Make sure everything is correct and then click I accept.
How do I change my login email
Step 1: Check if you can change it. On your Android phone or tablet, open your device's Settings app Google. Manage your Google Account. At the top, tap Personal info.Step 2: Change it. Next to your email address, select Edit . Enter the new email address for your account.
Can you use SimpliSafe without subscription
SimpliSafe self-monitoring
If you don't want to pay a monthly fee, you can use the home security system without a monitoring plan, but going it alone limits how well the system works. If you choose to self-monitor with your SimpliSafe system, you'll lose access to these features: Call center access during an emergency.
How much is SimpliSafe per month
$17.99 a month
Choose from two month-to-month professional monitoring plans: the Standard plan at $17.99 a month or the Interactive plan at $27.99 a month. You can also opt for a self-monitoring with camera recording plan, which offers limited features at a cheaper price.
Do you leave a security system when you move
In most cases, for professionally installed and 24/7 monitored solutions, it's best to install a new security system when moving to a new home due to several factors, such as new technologies, cost efficiencies, compatibility with the new home, smart integrations, and more.
Can I take my SimpliSafe when I move
The new resident will simply need to create an account and activate their own service for the system. Just make sure you let your realtor and the new resident know that you're leaving the system behind, and make a list of all the sensors so the new resident can find them.
How do I add a second home to my SimpliSafe account
The only solution would be to create a second separate login under a different email. Our Support team at 800-548-9508 can help set that up for you! Of course, that also means that when you need to access that location, you'll need to log out of your first location and into the second.
How many devices can be connected to SimpliSafe
100 devices
The new SimpliSafe can have up to 100 devices programed to it. This includes Keypads and Sirens as well.
How do I add a user to home secure
To add additional users to use the app, get the primary account holder to email [email protected] with the email address of the friend / family member they wish to add. The email address provided of the friend / family member needs to be the same one they used when registering their account for the app.
Can you change your email address without creating a new account
Can I change my email name without creating a new account It depends on your mail service provider. Most providers don't allow you to alter your account name, but some will give you the option of creating an alias to your existing mailbox.
Can I change my email address and password
Change your passwordOpen your Google Account. You might need to sign in.Under "Security," select Signing in to Google.Choose Password. You might need to sign in again.Enter your new password, then select Change Password.
How do I change my login account
Select Start , select and hold (or right-click) the account name icon (or picture), then select Switch user. Select the Start button on the taskbar.
Does SimpliSafe work without monitoring plan
Can I use SimpliSafe equipment without professional monitoring You are not required to keep professional monitoring for your SimpliSafe system. Your hardware functions properly without the monthly service, but you're responsible for alerting the authorities yourself.
Can you use SimpliSafe without a monitoring plan
You can use the SimpliSafe app without monitoring, but we don't recommend it. Without a monitoring package, the app will do a limited number of functions. Without a monitoring package you can: See if the security system is set to Off, Home, or Away.
How do I downgrade my SimpliSafe plan
You can also directly contact our team of experts to discuss upgrades, downgrades, suspension, or cancellation. To do so, please call 1-888-783-8441.
Can you still use SimpliSafe without a subscription
SimpliSafe self-monitoring
If you don't want to pay a monthly fee, you can use the home security system without a monitoring plan, but going it alone limits how well the system works. If you choose to self-monitor with your SimpliSafe system, you'll lose access to these features: Call center access during an emergency.
Can you take SimpliSafe with you if you move
SimpliSafe's moving policies
You also purchase your home security equipment outright, which means it's yours to take with you when you move. But if you are moving with a SimpliSafe security system, don't forget to update your contact information to avoid a disruption in your service.
