Summary of the article:
1. You can reset your SimpliSafe camera by pressing and holding the Pairing button on the back for 16 seconds. Then, reinstall the camera using the SimpliSafe app.
2. If you need to remove a SimpliSafe camera from another account, it must be fully removed from the original account before it can be added to a new one.
3. If your SimpliSafe camera is blinking blue but not connecting, it may be on firmware 1.15.6. You can try performing a hard reset to recover it.
4. If your SimpliSafe camera is blinking red, it indicates incorrect Wi-Fi credentials. Make sure you have entered the correct network and password.
5. To reconnect an offline camera, check the Wi-Fi connection, move the camera or router, restart the camera and router, disable network extenders, check Wi-Fi settings, and factory reset the camera or doorbell.
6. If your SimpliSafe wireless camera is not connecting, it may be due to a low or dead battery or inability to connect to the Wi-Fi network.
7. To unregister a device from SimpliSafe, go to the Main Menu in the mobile app, navigate to Device Settings or Camera Settings, select the device, and tap on the Remove Device option.
Questions:
- How do I reconnect my SimpliSafe camera?
- How do I remove a SimpliSafe camera from another account?
- Why is my SimpliSafe camera blinking blue but not connecting?
- Why won’t my SimpliSafe camera stop blinking red?
- How do I reconnect my offline camera?
- Why is my SimpliSafe wireless camera not connecting?
- How do I unregister a device from SimpliSafe?
You can reset your camera by following these steps: Look for the Pairing button on the back of the Outdoor Camera. Press and hold that button for 16 seconds. When you release, the camera should reboot. You can then reinstall the camera like new in the SimpliSafe app.
To deter theft, SimpliSafe does not allow a camera to be added to an account without being fully removed from the original account. This is especially common when purchasing a camera second-hand. If the previous owner forgot to remove the camera from their account, SimpliSafe is unable to override this.
If your Outdoor Camera was on firmware 1.15.6 before going into the error state, you should be able to recover it by performing a hard reset. The LED flashing blue indicates that the unit is actively attempting to send data, but it isn’t able to send recordings or allow livestreams.
If the camera has a flashing red light, it means it has incorrect Wi-Fi credentials. If this issue arises during setup, make sure to enter the Wi-Fi network and password correctly. Alternatively, the Wi-Fi credentials may have changed if the camera was previously set up successfully.
To reconnect an offline camera, you can try the following steps:
1. Check the Wi-Fi connection.
2. Move your camera, doorbell, router, or other devices.
3. Restart your camera or doorbell.
4. Restart your router and modem.
5. Try disabling any network extenders.
6. Check your Wi-Fi network or router settings.
7. Turn off other devices connected to Wi-Fi.
8. Factory reset your camera or doorbell.
If your Outdoor Camera is not responding, it’s likely due to either a low or dead battery or the camera is unable to connect to Wi-Fi. SimpliSafe systems and cameras require 2.4GHz Wi-Fi networks.
To remove devices being separated from the SimpliSafe system, follow these steps in your mobile app:
1. Go to the Main Menu.
2. Select My System.
3. Navigate to Device Settings or Camera Settings.
4. Select the device you want to unregister.
5. Tap the red Remove Device option at the bottom of the screen.
6. Repeat these steps for each sensor, Smart Lock, and camera being separated from the Base Station.
How do I reconnect my SimpliSafe camera
You can reset your camera by following these steps:Look for the Pairing button on the back of the Outdoor Camera.Press and hold that button for 16 seconds.When your release, the camera should reboot.You can then reinstall the camera like new in the SimpliSafe app.
How do I remove a SimpliSafe camera from another account
To deter theft, we do not allow a camera to be added to an account without being fully removed from the original account. This tends to occur when a camera is purchased second-hand. The previous owner may have forgotten to remove the camera from their account. Unfortunately, SimpliSafe is unable to override this.
Why is my SimpliSafe camera blinking blue but not connecting
You may see the LED flashing blue – indicating that the unit is actively attempting to send data – but it isn't able to send recordings or allow livestreams. If your Outdoor Camera was on firmware 1.15. 6 before going into the error state, you should be able to recover it by performing a hard reset.
Why won’t my SimpliSafe camera stop blinking red
If the camera has a flashing red light, it has incorrect Wi-Fi credentials. If this issue arises during setup, ensure that you have entered your Wi-Fi network and password correctly. If the camera has previously been set up successfully, the Wi-Fi credentials may have changed.
How do I reconnect my offline camera
Check the Wi-Fi connection.Move your camera, doorbell, router, or other things.Restart your camera or doorbell.Restart your router and modem.Try disabling any network extenders.Check your Wi-Fi network or router settings.Turn off other devices connected to Wi-Fi.Factory reset your camera or doorbell.
Why is my SimpliSafe wireless camera not connecting
CONNECTION ERROR
If your Outdoor Camera is not responding, it's likely due to either a low or dead battery or the camera is unable to connect to Wi-Fi. Please note that SimpliSafe systems and cameras require 2.4GHz Wi-Fi networks.
How do I unregister a device from SimpliSafe
To remove devices being separated from the SimpliSafe system, follow these steps in your mobile app:Main Menu.My System.Device Settings OR Camera Settings.Select the device.Tap the red Remove Device option at the bottom of the screen.Repeat for each sensor, Smart Lock, and camera being separated from the Base Station.
Can I connect my SimpliSafe outdoor camera to two different emails and phones
No, you need a separate account for each SimpliSafe system.
What does flashing blue light on SimpliSafe camera mean
On the SimpliCam, when the blue light flashes, that means the camera is recording. If the blue light isn't flashing, that means the camera is on stand-by. A blinking red light means the camera can't connect to Wi-Fi and a yellow flashing light means that the camera can't connect to the SimpliSafe's servers.
What does blinking blue light mean on SimpliSafe camera
Currently being viewed live
Solid Blue. Connected and shutter open, ready to record or stream. Blinking Blue. Currently being viewed live, or a video recording is taking place. Off (No Visible LED)
How do I fix my blinking camera red light
A red light on the Blink Mini shows when the camera is not connected to the internet. As a first step, unplug and plug-in the Mini camera. If the Mini was already connected to your network, the red LED changes to solid blue and blinking green lights as the Mini reconnects.
How do I clear the red light on my SimpliSafe
To clear a recent alarm, just go to your keypad, arm the system, wait a moment, then disarm it. Your base station light should return to normal. If this doesn't resolve the issue, call SS and troubleshoot for connection problems.
How do I get my camera back online
Check the Wi-Fi connection.Move your camera, doorbell, router, or other things.Restart your camera or doorbell.Restart your router and modem.Try disabling any network extenders.Check your Wi-Fi network or router settings.Turn off other devices connected to Wi-Fi.Factory reset your camera or doorbell.
How do I put my security camera back online
Unplug the Camera from the Power Source and Restart It
Disconnecting your camera from its power source is the first step towards restoring its functionality. Unplug the camera and let it sit for a few minutes, then reconnect it after a few minutes have elapsed.
Why won’t my wireless camera connect to Wi-Fi
Make sure to check that all connections, cables, and power is intact and tightly connected. If your security cameras are wireless, check the internet and make sure that it is connected successfully to the WiFi. You can also check if the router is properly working.
Why is my SimpliSafe camera not responding
CONNECTION ERROR
If your Outdoor Camera is not responding, it's likely due to either a low or dead battery or the camera is unable to connect to Wi-Fi. Please note that SimpliSafe systems and cameras require 2.4GHz Wi-Fi networks.
How do I reset SimpliSafe to a new owner
How do I reset SimpliSafeUnplug the base station.Remove the battery cover on the bottom of the device using a Phillips-head screwdriver.Remove one battery for at least 10–15 seconds before putting it back in.Put the battery cover back on.Plug the base station in and wait a minute or two for a new connection.
Can I give my SimpliSafe to someone else
Can I cancel SimpliSafe and give my equipment to someone else Yes, you can transfer your SimpliSafe system. First, call SimpliSafe to cancel. Then, the new equipment owner can create a SimpliSafe account and activate a monitoring plan with that equipment.
Can I set up SimpliSafe camera at another location
Yes, you can easily move your camera. If the new location is still in the range of its current Wi-Fi network, it can be moved around the home without any preparation.
Can SimpliSafe be used with two phones
Yes, you can have SimpliSafe call up to two phone numbers—called primary contacts—to verify alarms.
Why is my camera blinking blue
Simply, the blue light flashing on a security camera shows the camera's status. It's designed to help users understand whether the camera is working correctly or not.
What happens when a camera blinks blue
A blinking blue light indicates that the camera has lost connection to the Internet and is trying to reconnect. A red light indicates that the camera has been factory reset and is in pairing mode. Was this article helpful
Is the SimpliSafe camera always recording
No, SimpliSafe's cameras don't record all the time. That kind of recording uses up a lot of internet data, and it's better to get a model that has local storage if you want your security cameras to record all the time. None of SimpliSafe's cameras offer local storage, only cloud storage.
Why is the red light blinking on my Blink camera
The red flashing of Blink surveillance cameras is usually caused by the absence of reliable internet access. A working internet connection is required for the initial setup of your Blink Outdoor Camera. Without a Wi-Fi connection, your camera won't function and won't transmit any live footage.
What does it mean if there is a red light in your camera
The red light on the camera is the infrared lamp necessary to view and record images in dark conditions. It automatically turns on when the light level in the room drops to a point where the full-colour image quality becomes poor. How can we help
