Arlo Cameras: Frequently Asked Questions
Q: Do Arlo cameras work with Windows?
A: Unfortunately, Arlo cameras do not reliably detect motion through windows. Both types of motion detection used by Arlo cameras are inhibited by glass, especially windows.
Q: How do I download the Arlo app on Android?
A: To download the Arlo app on an Android device, follow these steps:
- Go to the Play Store on your Android device.
- Search for “Arlo Secure”.
- Select the Arlo security camera app from the search results.
- Click “Install” to download and install the app on your device.
Q: Does Arlo work with Google Chrome?
A: Yes, you can connect Arlo devices to Google Home, including Arlo cameras and video doorbells. The Arlo Essential Wireless Video Doorbell is one example of a compatible device.
Q: How can I download Arlo videos to my computer?
A: To download video clips from your Arlo library, follow these steps:
- Launch the Arlo Secure App or log in to your Arlo account at my.arlo.com.
- Select “Library”.
- Choose a highlighted date.
- Select the video recording you want to download.
- Click “Download” (for iOS) or “Save to Photos” (for Android).
Q: What systems are Arlo compatible with?
A: Arlo devices are compatible with the following systems:
- Amazon Alexa
- Apple HomeKit
- Google Assistant
- IFTTT
- Samsung SmartThings
Q: Do Arlo cameras work without WiFi?
A: The Arlo Go Mobile Security Camera is designed for security monitoring in areas with limited or no WiFi access. It works with 3G/4G LTE wireless connections.
Q: What happened to the Arlo app?
A: Arlo launched a new app on September 4, 2019. The old app has been renamed the Arlo Legacy app and will no longer provide access or control of devices or services after September 30, 2019. To continue using Arlo devices, download the new Arlo app.
Q: How do I get my Arlo device online?
A: If your Arlo camera is offline after switching to a new router or making changes to your internet network, press and release the Sync button on the Arlo SmartHub or base station. The Internet LED will blink for 10 seconds, and then the camera will resume normal operation.
Q: Can I access Arlo cameras remotely?
A: Yes, you can access Arlo cameras remotely through the Arlo app. Simply launch the app and log in to your Arlo account to view live video feeds, play recorded clips, and perform other functions.
Q: Can Arlo cameras record continuously?
A: Arlo cameras can be set to record continuously with the purchase of a CVR (Continuous Video Recording) plan. With a CVR plan, the camera will record 24/7, providing a continuous video feed for surveillance purposes.
Q: How is the video quality of Arlo cameras?
A: Arlo cameras offer high-definition video quality, with options for 720p HD or 1080p Full HD resolution, depending on the model. This ensures clear and detailed footage for accurate monitoring.
Q: Can I use Arlo cameras indoors and outdoors?
A: Yes, Arlo cameras are designed for both indoor and outdoor use. They are weather-resistant and can withstand various environmental conditions, making them suitable for monitoring both indoor and outdoor spaces.
Q: How long do Arlo camera batteries last?
A: The battery life of Arlo cameras varies depending on factors such as usage, motion detection, and settings. However, on average, the batteries of Arlo cameras can last several months before needing to be recharged or replaced.
Q: Are Arlo cameras easy to install?
A: Yes, Arlo cameras are designed to be easy to install. They are typically wireless, allowing for flexible placement without the need for complicated wiring. The cameras can be mounted on walls, ceilings, or placed on flat surfaces as needed.
Q: Can Arlo cameras be integrated with other home security systems?
A: Yes, Arlo cameras can be integrated with other home security systems. They are compatible with popular systems such as Amazon Alexa, Apple HomeKit, Google Assistant, IFTTT, and Samsung SmartThings. This allows for easy integration and control of multiple security devices.
Do Arlo cameras work with Windows
Motion detection does not work through windows reliably. Arlo cameras use two different kinds of motion detection, and both types are inhibited by glass, especially windows.
How do I download Arlo app
For Android (All Android-supported devices)Go to the Play Store on your Android device.Thereafter, type “Arlo Secure” in the search bar.Now, you will see the Arlo security camera app on your screen.Click Install. The Arlo app will download and install automatically on your device.
Does Arlo work with Google Chrome
Yes, you can easily connect Arlo to Google Home, and this includes many of our cameras and video doorbells. Both of the following Arlo video doorbells are compatible with Google Home: Arlo Essential Wireless Video Doorbell.
How do I download Arlo videos to my computer
To download video clips from the library:Launch the Arlo Secure App or log in to your Arlo account at my.arlo.com.Tap or click Library.Tap or click a highlighted date.Tap or click the video recording that you would like to download.Tap or click Download for iOS or Save to Photos for Android.
What systems are Arlo compatible with
What works with ArloAmazon Alexa.Apple HomeKit.Google Assistant.IFTTT.Samsung SmartThings.
Do Arlo cameras work if the WiFi is off
The Arlo Go Mobile Security Camera is ideal for security monitoring when traveling or in areas with limited or no WiFi access. Arlo Go works wherever there is 3G/4G LTE wireless connections.
What happened to Arlo app
Arlo launched a new Arlo app on September 4, 2019. You must download the new app to continue having access and control of your Arlo devices. The old Arlo app has been renamed the Arlo Legacy app, and it will no longer allow access to devices or services after September 30, 2019.
How do I get Arlo device online
If your camera is offline after you switched to a new router or made changes to your Internet network, press and release the Sync button on the Arlo SmartHub or base station. The Internet LED blinks for 10 seconds, then your Arlo camera resumes normal operation.
Is Arlo discontinued
The following Arlo Hardware devices will be moved to EOL on January 1, 2025: Arlo Pro 2 (VMC4030P) Arlo Q (VMC3040) Arlo Q+ (VMC3040S)
Can you save Arlo videos without subscription
Like other security cameras from competitor brands, Arlo cameras can work perfectly fine without a subscription, and users can even store videos locally via an Arlo base station.
Why can’t I download my Arlo videos
If you are accessing your Arlo account on a web browser, you might be prevented from downloading multiple videos at once. This is likely because Arlo is blocked by your browser's pop-up settings.
Is Arlo owned by Amazon
Two of the best are Arlo Technologies and Blink, the Amazon-owned equivalent. Both companies offer top-of-the-line cameras with great features for connectivity, so you can rest easy knowing your home is well looked after.
How does Arlo work without Internet
When Wi-Fi isn't working or available, the Arlo Go 2 security camera with LTE connectivity has you covered. It connects to Verizon's 4G LTE network so you can monitor your property via the app, without worrying about a Wi-Fi signal.
Does Arlo have to be connected to router
Each base station must be connected to your router using an Ethernet cable. Note: You can also connect an Arlo or Arlo Pro base station to a WiFi extender if the extender has an available Ethernet port.
Is there a class action lawsuit against Arlo
Rider v. Arlo Technologies, Inc.
A class action claims Arlo Technologies, Inc. has gone back on its promise that Arlo-brand home security cameras come with free seven-day cloud storage for security footage.
Can I access my Arlo cameras online
Your Arlo account is linked to your Arlo system and allows you to view videos from any Internet‑connected computer or mobile device. On mobile devices, use the Arlo app for the best viewing experience. Visit the Apple App Store or the Google Play Store to download the Arlo app for iOS and Android devices.
How do I log into Arlo on my computer
Log in to arlo.com by selecting “Store Sign In” located in the upper right hand corner. Login to your account.
How do I watch my Arlo camera live
VIEW LIVE STREAMING: From the home screen, navigate to and select the Arlo app. Enter your Email and Password, then select Log In. Select the Devices tab, then select Live under the desired device. You can now view Live recordings from your camera.
What is going on with Arlo
Arlo, which makes a range of cameras and other security devices for connected smart homes and sold millions of devices has confirmed that support will end for the two products from April 1 2023 in an end-of-life policy effective as of January 1 which has been sent to users.
What can you do with Arlo camera without subscription
Yes, Arlo cameras can still work without a subscription and perform basic functions such as live streaming, motion detection, and recording. However, some advanced features, including cloud storage, emergency call services, and AI-enabled detection features, are only available with a subscription plan.
What happens if I don’t subscribe to Arlo
Note: Without an Arlo Secure plan or trial you will not have access to features such as Activity Zones, Cloud Recording, Smart Notifications, Alarm Detection, etc. For more information, visit: What are the available Arlo subscription plans and how much cloud recording is available
Can you record on Arlo without subscription
Yes, Arlo cameras can still work without a subscription and perform basic functions such as live streaming, motion detection, and recording. However, some advanced features, including cloud storage, emergency call services, and AI-enabled detection features, are only available with a subscription plan.
Why can’t I see Arlo video streams from a web browser
To troubleshoot problems with the video stream:
Ensure that ports 443 and 80 are open on your router. Arlo uses these ports for streaming. Some antivirus applications, particularly those with firewalls, block these ports, so temporarily disabling your antivirus or moving Arlo to the firewall's DMZ might help.
Can I still use Arlo without subscription
Yes, Arlo cameras can still work without a subscription and perform basic functions such as live streaming, motion detection, and recording. However, some advanced features, including cloud storage, emergency call services, and AI-enabled detection features, are only available with a subscription plan.
Is Arlo a Chinese company
Arlo Technologies is an American company that makes wireless surveillance cameras.
